Every time one of your team members has contact with a customer, they are giving them an impression of who your company is. So, why is it that the first person that most customers have contact with are often forgot about? Yes, I’m talking about your customer service reps who answer your phones! You customer service reps and your call sent have to a big part of your brand or you are going to lose customers before the technician ever gets to them.
During the IE3 Show, taking place February 12 – 14 in Washington, D.C., Tom Merriott of Nexstar is going to help you improve your overall customer service by involving your customer service reps who answer the phones every day. He will show you how to make them part of the core of your brand, so you are winning customers, instead of losing them. And, when you walk out of this learning labs, you will have at least six action items that can improve your company when you get home.
You will only get this if you are registered for the IE3 Show. Register today to make sure you get the lowest possible rate and don’t forget that many of our manufacturer partners will allow you to use your co-op dollars to pay for a portion of your registration. Just contact your local distributor representative to see if you are eligible.
And don’t forget to book your hotel room(s) at the Gaylord National Harbor, because you are going to want to stay where are all the action is taking place. ACCA has a special rate starting at $219per night plus applicable taxes, but it’s only good until January 5, 2018, or when the block is full, whichever comes first. Book early, because our block normally fills up fast.